FREE GROUND SHIPPING ON ALL ORDERS

Customer Service


Contact Us:

By Phone
1-877-212-8450
9am to 5pm EST
Monday-Friday

By Email

9am to 5pm EST
Monday-Friday


Ruffian c/o Zindigo
551 Madison Ave, 7th Floor, New York, NY 10022

Order Tracking:
To track an order please click on the shipping link in your original email from us. Alternatively you may contact us using the contact information provided above.

Shipping Costs and Methods:
Method

Shipping Cost

Expected Transit Time
Order Amount < $25 $25 - $50 $50 - $100 $100 - $200 $200 - $300 $300 - $500 > $500  
Standard $5 $8 $10 $13 $15 $17 $20 Up to 5 business days
Rush $12.50 $15.50 $17.50 $20.50 $22.50 $24.50 $27.50 2 business days
Next Business Day $20 $23 $25 $28 $30 $32 $35 Next business day


*Above shipping rates apply ONLY to the U.S. International Shipping rates can be found at https://www.fedex.com/ratefinder/home. Some commercial addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please review your shipping address.



Return Instructions

To return an item or items please follow these simple steps:
  1. Login to our Returns Site - returns.zindigo.com
  2. Select your Order
  3. Select your Item(s)
  4. Print your Shipping Label
  5. Repackage your items
  6. Drop off the package at the nearest FedEx location


Return Policy
• Returns shipping is FREE within the United States.
• Returns must be sent to Ruffian within 14 days from the date you received them.
• Merchandise must be unused and in the same condition as it was shipped. Merchandise that has been used, altered, or damaged will not be accepted.
• A refund will be issued for 100% of the purchase price, less shipping and insurance costs incurred by us, if any (for example, as the result of a free shipping promotion). Refunds will not include any shipping or insurance costs you incur in receiving the item or in returning the item to us.
• On International orders, refunds also will not include any customs or import duties, brokerage fees, or taxes paid on shipments.